Robinhood Europe, U.A.B. Privacy Policy (EU)
Effective: September 23, 2025
This Privacy Notice sets out how Robinhood collects, transfers, stores, or otherwise uses information relating to you (your “personal data”) in relation to our services and interactions you have with us (including when you are a prospective customer, customer or former customer).
If your country of residence is within the European Economic Area (“EEA”), your data controller (i.e. the company that determines why and how your personal data is processed) is Robinhood Europe, UAB.
If your country of residence is the United Kingdom, your primary data controller is Robinhood U.K. Ltd. Robinhood Securities, LLC also acts as a data controller for the processing of your personal data for brokerage services.
If you are a customer residing in the United States (US), refer instead to our Robinhood Financial Entities US Online Privacy Statement. This Privacy Statement also describes your data protection rights, and how you can exercise them.
We may provide you with additional information when we collect personal data where we feel it would be helpful to provide relevant and timely information.
You may contact us at any time using the information set out in Section 9.
We process personal data about you when you use our website, apps, and when you interact with us in relation to our services, This includes:
Information you provide to us and information relating to your communication, such as information you submit via forms on our websites and apps and in surveys and focus groups and information you provide us if you contact us and information relating to our handling of your communication.
Usage and tracking information. We automatically collect certain types of usage and device information when you use our services or interact with our emails. This includes device identifiers (like IP address or mobile device identifiers), browser type, Internet service provider, platform type, device type, operating system, pages or features you use, time and date of access, unique device or account ID, usage information and other similar information. We collect this information using cookies and other technologies as described in our Cookie Policy.
Information about other sources of personal data is set out in the next Section.
We process the following categories of personal data in connection with our Customers and our services:
Identity and contact data, such as your name, date of birth, National Insurance number, email address, mailing address, telephone number, marital status, other data from government-issued identification documents, and facial images for verification and authentication purposes.
Financial data, such as your bank account and payment card details, and information about your income, account balances, securities holdings, financial transaction history, credit history, and tax information.
Profile data, such as your username and password, your knowledge assessment results, and your interests and preferences.
Marketing and advertising data, such as participation in focus groups, survey responses, contests/sweepstakes, your marketing choices, information regarding your preferences or attributes based on your use of our services, customer profiles and segments based on characteristics and combinations of characteristics, such as financial transaction history and holdings, and your interactions with advertising and marketing communications.
Customer support and communication data, such as your feedback and interactions with our customer support teams and other communications you have with us.
Service and transactional information. When you receive, submit, or complete a transaction via the services, we collect information about the transaction, such as transaction amount, type and nature of the transaction, and time and date of the transaction.
We collect information you directly provide when you use our services. For example, data is collected through application and sign ups, obtained from your use of our service, from forms completed by you, and from correspondence with you. Information about other sources of personal data is set out in the next Section.
Where we collect personal data to administer our contract with you or to comply with our legal obligations, this is mandatory and we will not be able to provide our services without this information. In other cases, provision of the requested personal data is optional, but this may affect your ability to procure or access certain functionalities or services where the information is needed for those purposes.
Where you are a website or app user, we collect information from advertising partners in connection with our ad campaigns that have surfaced on other platforms, such as the ads you clicked on and other interactions with our ads.
When you participate in research, we obtain information that you provide our service providers and partners that are assisting us with market research from those service providers and partners as well as their analysis in relation to research contributions. When you participate in offers, competitions, contests, sweepstakes or similar that we offer, we collect participation data from service providers and partners that we work with in relation to the offer or competition.
When you communicate or interact with us, our pages or brand on social media websites, we collect information about your communication or interaction from social media companies and service providers we engage in order to provide us analytics in relation to our social media pages and presence.
In relation to our Customers and services, we also obtain information about you from third party sources as described below.
Vendors and business partners. We collect contact and account information from technical, currency, payment and delivery service providers, fraud risk ratings, sanctions status, and related information from anti-fraud, anti-money laundering and sanctions reporting service providers, results of verification checks from providers of identity verification and related services, and attributes and interactions with different digital properties and advertisements from analytics and advertising service providers. We also use Google autofill features to help complete addresses during onboarding.
Financial account linking. We support account linking and aggregation services through a third-party provider. We may receive details about your relationship and accounts with your linked financial institution.
Connected services. If you link, connect, or log in to your Robinhood account with a third-party service, the third-party service may send us information, such as your profile information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service. We may also collect location data through these services if this feature is enabled.
Publicly available data, such as contact information, social media content made public, sanctions lists and similar information.
We have to have a legal basis to process your personal data. We explain these legal bases below alongside the purposes for which we process your data.
Consent: In certain limited cases, we ask for your consent to process your personal data.
Contractual performance: We have obligations under our contract with you, depending on the nature of the contract. To fulfil these obligations we have to process your personal data.
Legitimate interests: We can process your personal data when this is necessary for us to achieve a business purpose, or where this is necessary for someone else to achieve their purpose. We explain below what interests we, or others, are trying to achieve when we process your data. Where we process personal data on the basis of a legitimate interest, then—as required by data protection law—we have carried out a balancing test to determine whether our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals’ interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of the notice.
Legal obligation: As an organisation we have obligations to comply with legal, regulatory, and other requirements under EU/EU Member State or UK laws (as applicable). In certain cases, we will have to use your personal data to meet these obligations.
Our purposes for processing your personal data, and legal bases, are explained in the following table.
| Purpose of Processing | Legal Basis |
| Account Services | |
| Processing your account applications | Contractual necessity or legitimate interests |
| Managing your account, transactions and billing | Contractual necessity or legitimate interests |
| Providing you with contractually required services | Contractual necessity or legitimate interests |
| Administering and facilitating contests, sweepstakes, and promotions and processing and delivering entries and rewards in accordance with the terms of the contest, sweepstake or promotion | Contractual necessity or legitimate interests |
| Customer Communication and Support | |
| Handling and responding to queries, comments, complaints and other communications you send us | Legitimate interests |
| Managing our relationship with you, which includes notifying you about changes to our terms or sending you other service communications | Legitimate interests |
| Service Optimisation | |
| Understanding how visitors engage with our services and monitoring, improving and optimising the performance of our services and developing the services we offer | Legitimate interests (or consent, where legally required) |
| Sharing personal data (such as email address and account status) with third party ad platforms for ad attribution and conversion tracking purposes and to enable the third party ad platform to improve ad targeting | Legitimate interests |
| Customer Communication and Support | |
| Handling and responding to queries, comments, complaints and other communications you send us | Legitimate interests |
| Service Optimisation | |
| Understanding how visitors engage with our services and monitoring, improving and optimising the performance of our services and developing the services we offer | Legitimate interests (or consent, where legally required) |
| Customer Personalisation | |
| Personalising our services, including by suggesting and customising content in the app based on your interactions with Robinhood services | Legitimate interests (or consent, where legally required) |
| Marketing | |
| Sharing personal data (such as email address and account status) with third party ad platforms for ad attribution and conversion tracking purposes and to enable the third party ad platform to improve ad targeting | Consent |
| Personalised advertising when permitted by your privacy choices | Legitimate interests (or consent, where legally required) |
| Sending you direct marketing by in app messaging,email and SMS , including newsletters, product announcements, partner offerings, surveys, contests or sweepstakes, events, or announcements | Consent |
| Using cookies or similar technologies for the purposes explained in our Cookie Policy | Consent |
| Security and Fraud Prevention | |
| Protecting and enforcing the rights, property, security or safety of us, our business, our customers or others, including investigating and helping to prevent fraud or other unlawful activity | Legal obligation or legitimate interests |
| Information security purposes (including detecting, investigating, monitoring, remediating and/or preventing security or cyber incidents) and detecting and preventing fraud | Legal obligation or legitimate interests |
| Compliance, Risk and Legal | |
| Complying with UK legal requirements, including those associated with being a regulated broker-dealer, such as requirements in relation to ”know your customer,” anti-fraud and anti-money laundering, audit and reporting, maintenance of accounting and tax records, sanctions checking/screening, anti-terrorism laws and regulations and fighting crime, politically exposed persons screening, and international tax reporting | Legal obligation |
| Making legally required disclosures to any regulatory, prosecuting, law enforcement, tax or governmental authorities, courts or tribunals | Legal obligation |
| Meeting legal requirements in other jurisdictions, including required disclosures to any regulatory, prosecuting, law enforcement, tax or governmental authorities, courts, or tribunals | Legitimate interests |
| Meeting requests from any regulatory, prosecuting, law enforcement, tax or governmental authorities, courts or tribunals | Legitimate interests or legal obligation |
| For compliance, regulatory, audit and investigative purposes | Legitimate interests or legal obligation |
| In connection with establishing, exercising or defending legal claims, including enforcing and carrying our contracts and agreements | Legitimate interests or legal obligation |
| Identifying and managing financial, regulatory, and reputational risk | Legitimate interests or legal obligation |
We may develop AI or leverage AI, including machine learning, to improve and optimise our processes, products, and services for the purposes outlined in the previous table. We provide notice and obtain consent where required under applicable data protection law.
We are committed to maintaining your trust, and we want you to understand when and with whom we share information about you. We share your personal data to the recipients and for the reasons set out below.
| Recipient | Reasons for data sharing |
| Other entities in our corporate group | Managing our business, streamlining our operations, optimising our resource allocation, improving your experience as a customer, and ensuring regulatory compliance and security. This includes sharing your personal data with certain entities based in the US, which provide critical infrastructure, operational, customer service, technical and IT services. |
| Third party service providers | Enabling services provided by third parties which are necessary for our business and for us to provide our services to you. Services provided by third parties relate to financial account linking and aggregation, fraud and crime prevention, sanctions screening, advertising, market research, communications, tax and accounting, customer support, account management, backend engineering, contest fulfilment, market research, web, platform and data hosting and analytics. As part of your onboarding, we use an identification verification service to determine whether a selfie you take matches the photo in your government-issued identification and to gather information needed for any manual identity verification we carry out. |
| Financial institutions | We support account linking and aggregation services through a third-party provider. We may share details about your Robinhood relationship and accounts with your linked financial institution, as is necessary to provide our service, or for legal or regulatory reasons. |
| Companies in which you hold securities | We provide certain of your personal data, including your name, address, email address, and securities positions to requesting companies in which you hold securities in relation to your rights and participation as a shareholder in those companies. |
| Other parties involved in corporate activity | We may share information about you where this is necessary in connection with a corporate transaction, a merger, consolidation, reorganisation, financing, change in control, or acquisition of our or another business by a third party and as part of any due diligence activities in relation to the foregoing, or in the unlikely event of a bankruptcy or similar proceeding. |
| Other parties involved in legal claims or actions we take to protect our rights or business (including legal advisors, government and law enforcement authorities, courts and tribunals, or other parties involved in, or contemplating, legal proceedings) | We disclose personal data to third parties as required for the purposes of establishing, exercising, defending or protecting legal claims, including in relation to our contracts with our customers and in order to protect the rights, property or safety of us, our business, our customers or others. |
| Parties that make lawful requests for information (such as regulatory, prosecuting, law enforcement, tax or governmental authorities, courts or tribunals) | We may be required to disclose your personal data to such authorities upon request or as required by law. |
We retain most personal data for the duration of your relationship with us and a period of up to seven years after that. However, different personal data will be subject to different retention periods depending on the circumstances or applicable law.
You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to port your data, which involves us giving you the personal data you provided or transferring the personal data you gave us to another party in a structured, machine-readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we are using the data for direct marketing purposes). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to Robinhood processing your data, this will not affect any processing which has already taken place at that time.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to your local data protection authority in the EEA or in the UK.
You can exercise your rights by contacting us using the information in Section 9. You can also use our self-service tools by logging into the Robinhood app and navigating to Security and Privacy. If you’d like to fully close your Robinhood account, navigate to Deactivate Your Account in Settings.
You can opt-out of direct marketing at any time by contacting us using the information in Section 9 or by using the “unsubscribe” option in any direct marketing communication.
Note that much of your personal data is available for you to view, and in some cases manage, directly within the Robinhood app. This includes information such as your transaction history, investor profile, contact details, tax documents and account statements, as well as your user preferences and settings.
As a US headquartered company, most of our IT systems are hosted in the United States (including on third party systems). We also share personal data with our group companies in the US. As a result, we will transfer your personal data to this jurisdiction, including to our staff members who are located there. We transfer your personal data on the basis of the EU and UK standard contractual clauses, EU or UK adequacy decisions, or as otherwise permitted by law.
To the extent required or permitted by data protection law, we may rely on other applicable legal mechanisms, such as an appropriate Data Privacy Framework Certification, a vendor’s binding corporate rules and/or a derogation under EU/UK data protection laws. More information can be obtained by using the contact details below.
When we update this Privacy Notice, we will revise the "Last Updated" entry above and post the new Privacy Notice on our website and app. We will notify you of material or substantial changes.
If you have any questions about this Privacy Notice, wish to exercise your rights or wish to contact us for any other reason in relation to our personal data processing, contact Robinhood at:
| Robinhood Entity | Email and address |
| Robinhood Europe, UAB | Email: dataprotection@robinhood.com and address: Mėsinių str. 5, Vilnius, the Republic of Lithuania |
| Robinhood U.K. Ltd. | Email: dataprotection@robinhood.com and address: 70 Saint Mary Axe Suite 307, London, England EC3A 8BE |
| Robinhood Securities, LLC | Email: privacy@robinhood.com and address: 500 Colonial Center Parkway Suite 100, Lake Mary, FL 32746 United States |
Robinhood has appointed Bird & Bird DPO Services SRL as a Data Protection Officer (“DPO”). If you would like to contact the DPO, you can do so by using the following contact details: